11.6 Agent Release Notes

This agent release includes new features, bug fixes, and enhancements to the product. To start using them, you must update your agents to version 11.6.

Important

  • Support for version 10.11 agents ends on January 19, 2026.

  • Starting with the 11.6 release, Android OS 10 and older will no longer be supported.

New

SysTrack AI

Part of the SysTrack Intelligence Package, SysTrack AI enables AI-powered conversational IT support across multiple channels:

  • Self-service workflows and multimodal experiences for end users: SysTrack AI powers agents that interact with employees using natural language to diagnose and resolve IT issues. Available as an Microsoft Teams app and as the SysTrack AI Voice service accessible via a dedicated phone number, both agents use real-time and historical system data to provide guidance and initiate escalations to ServiceNow.
  • Integration patterns: Customers and partners can integrate SysTrack AI via API, MCP, or A2A for use within their own agent or workflow environments.
  • SysTrack Pulse for IT Helpdesks: Streamlines and automates the troubleshooting process for IT help desk agents by diagnosing issues, providing guidance, and enabling escalation.

For more details, visit the microsite: https://systrack.ai.

Current SIP customers should reach out to their Lakeside representative to learn more about getting started with SysTrack AI.

Pulse-Triggered Automations in History

Automation History in Assist and Resolve now includes new values in the “Run from” column to identify automations initiated from SysTrack Pulse. These include automations selected manually from Tools and tied to a sensor in Detected Issues.

NOTE: On agents prior to version 11.6, Pulse-triggered automations will display as run from unknown.

Overall GPU Utilization Now Collected

The agent now collects generic GPU utilization. For both integrated (int) and dedicated (ext) GPUs, the following metrics are now collected:

  • Windows: Memory Utilization
  • Linux: GPU and Memory Utilization

The GPU perspective will now show for all systems in Resolve, and include data for Linux and macOS. Windows data will be shown in a follow up release.

There is no change to the existing Nvidia dedicated collection, or macOS.

Fixed

  • Latency values for web applications now display accurately, avoiding unusually high readings. (12587)

  • SysTrack Agent now limits event subscriptions to specific Windows event IDs provided by the RulesEngine, reducing CPU and I/O usage when systems are disconnected from the network. The agent does not currently support the wildcard character “*” in event lists from Event Editor in Configure. Wildcard support will be added in future releases. (12972)

  • SysTrack now correctly reports WLAN signal quality when the card’s GUID in the Windows registry does not match the GUID returned by WlanEnumInterfaces, as observed with Intel BE20x series wireless cards. (13316)

  • SysTrack Agent now restarts after enabling or disabling the Event Trace thread. (13649)

  • The Healthy Working dashboard in the Employee Wellbeing DEX Pack now correctly calculates user activity durations when interpreting logon and screen lock/unlock events. (13759)

  • SysTrack Agent now generates type 1 and type 2 records for all data keys collected within the past 10 minutes and 2 hours, respectively. (13821)

  • SysTrack Agent no longer encounters potential crashes during Citrix ICA data collection due to a divide-by-zero error. (14003)

  • SysTrack now reports disk free space on MacOS devices more accurately using logic aligned with MacOS reporting standards. (14092)

  • macOS user data in Persona Visualizer now displays correctly when JAMF integration is enabled. (14108)

  • SysTrack Agent no longer stops unexpectedly during installation when the WebApps URL is null in the configuration. (14162)

  • The agent no longer causes excessive CPU usage on virtual endpoints during software package inventory collection when registry access delays occur. (14250)

  • SysTrack now correctly collects and displays user-defined device names for iOS systems. (14382)

  • The SASECURITY_PRODUCTS table now includes the INST_GUID column as part of the unique inventory record definition to prevent overwriting rows when multiple instances of the same product are detected. (14425)

  • Fixed a vulnerability in the LsiAgent.exe loopback component of the SysTrack agent that could lead to application crashes when processing malformed UDP packets.

Agent Version Compatibility

The following list of agents are compatible with SysTrack version 11.6.

Agent Version
11.6
11.5
11.4.x
11.3.x
11.2.x
11.1.x
11.0.x
10.12.x
10.11.x